We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized, or edible items. We want you to be 100% happy with the romantic gift you have selected!
Our guarantee is very simple: If you are not thrilled with your order, for any reason* will will send you another, or cheerfully refund your money! *The only exceptions to this guarantee are if you provide us with an incorrect shipping address, the item is late, the item has been personalized, the item is used or the item is edible. Therefore, PLEASE...double check your shipping addresses before you place your order and make absolutely certain you have entered the information correctly on your order form.
Understandably, please note that shipping charges, special orders, some food items (candies, chocolates) and personalized items are non-refundable. Any shipping related duties and taxes incurred will be deducted from your refund. Unauthorized returns and refused orders will not be accepted for refunds.
If you need to return or exchange something, please send an email to sales@myromanticgift.com or call us at 1-517-425-9029 within 5 days of receiving your order for authorization on a return. We will accept authorized returns within 5 days as long as the items are unused and in the original packaging. We reserve the right to refuse returns that are not sent back within 5 days of authorization.
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